FAQs
Frequently Asked Questions
1. What countries do you ship to?
We currently ship to the United Kingdom, Spain, and selected countries across Europe.
Note: If your country isn’t listed at checkout, please contact us directly.
Note: If your country isn’t listed at checkout, please contact us directly.
2. How long does shipping take?
UK: 2–4 business days
Spain: 3–5 business days
Other EU countries: 4–7 business days
You will receive a tracking number via email once your order has shipped.
Spain: 3–5 business days
Other EU countries: 4–7 business days
You will receive a tracking number via email once your order has shipped.
3. How much is shipping?
- Free shipping for orders over £20 / €25
- Standard flat rate: £3.99 (UK), €4.99 (Spain), €6.99–€9.99 (EU)
- Standard flat rate: £3.99 (UK), €4.99 (Spain), €6.99–€9.99 (EU)
Please note: These shipping fees are approximate and for reference only. The final shipping cost will be calculated and displayed at checkout based on your shipping address and selected service.
4. Can I return or exchange my order?
Yes, returns are accepted within 30 days of delivery if the item is unopened, unused, and in original condition.
Due to hygiene reasons, used or tested perfumes cannot be returned.
Please see our Return Policy for details.
Due to hygiene reasons, used or tested perfumes cannot be returned.
Please see our Return Policy for details.
5. How do I track my order?
6. Can I edit or cancel my order?
Please contact us within 1 hour of placing your order. After processing or shipping, changes are not guaranteed.